Frequently Asked Question’s

We believe we are better than the other leather furniture companies because of 5 things:
1 – we only provide the best in materials, craftsmanship and beauty from leather furniture makers who have the same beliefs we do.
2 – everything must be made in America.
3 – we provide extraordinary customer support.
4 – we offer the lowest prices due to our nationwide coverage, local retail showroom and high volume of sales.
5 – over the past 18 years we have become experts in leather furniture and offer that to you in the way of product knowledge.

We fully understand the reasoning behind your great question. Please see what our customers say about how their Frequently Asked Leather Questions expectations were met with their purchse from us, customer testimonials.  We can say that we are experts in leather furniture and focus only on 3 American made leather furniture specialty companies, all located in North Caorlina.  We selected these manufacturers due to their rich history and top ranking in the furniture industry when it comes to high end, premium quality made leather furniture.  These companies make it the way it should be made, to look beautiful, be very comfortable and to last a lifetime.  We are frequently told, upon delivery, that our furniture is better than they ever had expected it to be.  Plus people who have purchased furniture from these makers 20+ years ago love it so much they return to buy more.  We specialize in these 3 top makers of leather furniture instead of spreading ourselves thinly across 25 different furniture makers like most stores do. Click here for more leather information.

Below is a video from one of our manufacturers, Classic Leather, who makes their handmade leather furniture in Hickory, North Carolina.

Click BELOW for VIDEO

Leather Furniture USA has great relationships with our high-end leather furniture manufacturers and respect their request Frequently Asked Leather Questions to not show pricing on the internet. We are an authorized stocking dealer, a retail store, as well as an internet furniture store and recognize the benefit of everyone being able to work together for the common good of the consumer.

Frequently Asked Leather Questions

We accept Visa, MasterCard, DiscoverCard, American Express, Cash and Checks. On your credit card billing statement you will see charges from Healthy Lifestyles Inc which is our corporate name, as we do business as the Leather Furniture USA company.  A 50% deposit is due at time of order, the balance is due upon departure from the manufacturer.

– Please call 800-603-7133 to place the order with your selections
– You will receive an email with the order details with attached invoice showing the deposit
– The invoice will include an estimated manufacturer’s completion date
– Upon manufacturer’s completion, the order will be transfered to the delivery facility in High Point, NC
– You will receive an email confirming that this has taken place, with an attached paid invoice
– The in-home white glove delivery service will call you with a scheduled delivery appointment
– Depending upon your location please allow 2 to 3 additional weeks for scheduling, transportation & in-home delivery

From time to time we offer additional discounts on our leather furniture, typically aligned with a manufacturer providing a special promotion on a select group of furniture.  Please enter an email address to receive notice of these leather furniture discounts.

Delivery lead times include Leather Furniture USA processing your order, the manufacturer processing your Frequently Asked Leather Questions order, scheduling, production, packaging, and transfer to the in-home white glove delivery service.  Then the delviery service will schedule, call for appointment, transport to your location within the continental USA and then provide the in-home white glove delivery.  Our estimates for this activity are based upon the manufacturers production load, and our experience of previous orders.  Timing can be affected by leather availability, time of year, and weather amoung other factors.  Typically the manufacturer takes about 6 to 8 weeks to get it to the delivery service.  Then depending upon your location proximity to High Point, NC an additional 2 to 3 weeks will be necessary for the in-home white glove delivery service to occur.  Therefore, a total of 8 to 11 weeks from date of order to delivery in your home.  If a quick-ship leather is selected on your order then the timing could be shortened to approximately 5 to 8 weeks to have it in your home.

Nothing is pre-made.  When your order arrives at the factory is when the artisans get the wood and start building your Leather Furniture Questions furniture based upon your specifications of leather, stitching, nail trim, wood finish, seat cushions, reclining options, etc.  Our handmade furniture takes time and expertise to make a beautiful piece of furniture that you will enjoy for years to come.  Here are some of the specialists who will produce your leather furniture: frame maker, spring installer, padding and cushion installer, leather marker, cutter, sewer, upholsterer, trimmer, brass nailer, wood carver, wood finisher, and inspector. Each of these individual crafts people have signed their name with pride and knowledge that they are personally responsible for pleasing you and continuing the tradition of quality found in American made leather furniture.

Unlike other furniture companies, we do not use freight transportation with curb-side delivery.  The reason is that freight delivery transfers the furniture many times from truck to terminal to truck until it reaches your destination, and transfers potentially cause damage.  Instead, we use a proven white glove delivery service who inspects your furniture when they put it on their truck in High Point, NC and it does not leave the truck until it is in front of your home, when they bring it into your home and place it where you want it.  This service takes a little longer but eliminates any damage during transportation and delivery, plus it’s very nice to have your furniture brought into your home.

Please see our shipping and delivery information if there is a problem. Leather Furniture Questions  We rarely have shipping problems because we do not use a freight truck delivery service with curb-side delivery as these expose your furniture to problems by transferring your furniture many times between trucks and terminals until it reaches your location, plus freight deliveries are not furniture delivery specialists plus no one enjoys receiving their expensive furniture at the curb.  We use a furniture specialty, residential in-home white glove delivery service who takes pride in their furniture deliveries which eliminates delivery problems. We have years of experience with furniture deliveries and we believe we provide the best delivery service possible to eliminate problems.

You may return non-customized orders, see the return policy here.  We do provide large and expensive orders that are handmade custom to your order specifications, therefore our policies protect both the customer, manufacturer and retailer.

Leather Furniture Questions

We recommend that you measure your area to ensure the furniture fits appropriately in the room, and can make it through the room entrance way upon delivery.  We also recommend that you take your time and ensure that this is the furniture you desire.  All of our leather furniture is handmade custom to your order specifications (such as the leather type/color, nail trim, stitching, cushions, wood finish) therefore, we are unable to provide order changes, cancellations or returns once production begins.  Please see our return policy.

BBB 16 year A+ Rating
We have been serving customers since 1999 and for these past 18 years we have not had any complaints, zero, and we are very proud of that accomplishment. In 2004 we, Leather Furniture USA also known as Healthy Lifestyles Inc, became accredited with the Better Business Bureau, which registers, monitors and reviews customer complaints.  With our 0 complaint track record we have earned an A+ rating from the BBB, click here to see our A+ rating and the BBB 13 point rating system.

Our leather furniture manufacturers recommend following these tips for leather care.

Our designer showroom and warehouse is located in Royal Palm Beach Florida, on the Southeast coast of Florida, see our contact us information.  Our manufacturers may have other high end leather furniture retail stores in your area.  We recommend calling your local high end retail leather furniture store to see if they have the furniture you are looking for, or contact us and we may be able to help locate a store near you.

We strive to provide the industry best practices with our website security and your information privacy, see our privacy policy here.  We do not sell, lease or make available your personal information.

Yes, please contact us with your proper documentation and we’ll work with you the best we can.

 

Sale Price, Questions, Order… Call Toll Free Everyday 9am to 8 pm Eastern800-603-7133

Leather Furniture USA
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