Why buy from Leather Furniture USA?

We believe we are better than the other leather furniture companies because of 5 things:
1 – we only provide the best in materials, craftsmanship and beauty from leather furniture makers who have the same beliefs we do.
2 – everything must be made in America.
3 – we provide extraordinary customer support.
4 – we offer the lowest prices due to our nationwide coverage and high volume of sales.
5 – over the past 20 years we have become experts in leather furniture and offer that to you in the way of product knowledge.

Why should I believe your furniture will meet my expectations?

We fully understand the reasoning behind your great question. Please see what our customers say about how their Frequently Asked Leather Questions expectations were met with their purchse from us, customer testimonials.  We can say that we are experts in leather furniture and focus only on 3 American made leather furniture specialty companies, all located in North Caorlina.  We selected these manufacturers due to their rich history and top ranking in the furniture industry when it comes to high end, premium quality made leather furniture.  These companies make it the way it should be made, to look beautiful, be very comfortable and to last a lifetime.  We are frequently told, upon delivery, that our furniture is better than they ever had expected it to be.  Plus people who have purchased furniture from these makers 20+ years ago love it so much they return to buy more.  We specialize in these 3 top makers of leather furniture instead of spreading ourselves thinly across 25 different furniture makers like most stores do. Click here for more leather information.

>>> CLICK here for VIDEO’s on leather, frame, cushion and upholstery <<<

Why do I have to email or call for pricing?

Leather Furniture USA has great relationships with our high-end leather furniture manufacturers and respect their request Frequently Asked Leather Questions to not show pricing on the internet. We are an authorized stocking dealer, a retail store, as well as an internet furniture store and recognize the benefit of everyone being able to work together for the common good of the consumer.

What payment methods do you accept and what are your terms?

Frequently Asked Leather Questions

We accept Visa, MasterCard, DiscoverCard, American Express, Cash and Checks. On your credit card billing statement you will see charges from Leather Furniture USA, LLC.  A 50% deposit is due at time of order, the balance is due upon departure from the manufacturer.

How do I place an order and how is it processed?

– Please call 800-603-7133 to place the order with your selections
– You will receive an email with the order details with attached invoice showing the deposit
– The invoice will include an estimated manufacturer’s completion date
– Upon manufacturer’s completion, the order will be transfered to the delivery facility in High Point, NC
– You will receive an email confirming that this has taken place, with an attached paid invoice
– The in-home white glove delivery service will call you with a scheduled delivery appointment
– Depending upon your location please allow 2 to 3 additional weeks for scheduling, transportation & in-home delivery

Do you have special discounts available?

From time to time we offer additional discounts on our leather furniture, typically aligned with a manufacturer providing a special promotion on a select group of furniture.  Please enter an email address to receive notice of these leather furniture discounts.

What are your delivery lead times?

Delivery lead times include Leather Furniture USA processing your order, the manufacturer processing your Frequently Asked Leather Questions order, scheduling, production, packaging, and transfer to the in-home white glove delivery service.  Then the delviery service will schedule, call for appointment, transport to your location within the contiguous states of the USA* and then provide the in-home white glove delivery.  Our estimates for this activity are based upon the manufacturers production load, and our experience of previous orders.  Timing can be affected by leather availability, time of year, and weather among other factors.  Typically the manufacturer takes about 6 to 8 weeks to get it to the delivery service.  Then depending upon your location proximity to High Point, NC an additional 2 to 3 weeks will be necessary for the in-home white glove delivery service to occur.  Therefore, a total of 8 to 11 weeks from date of order to delivery in your home.  These are estimates, actual timing will be a little sooner or longer.

* We deliver within the USA except for HI, AK. Shipping to MT, WY, ND, SD, NE, MN, IA, WI (north/west/central), MI (north of Flint), VT, NH, or ME are available for delivery at full cost to customer. Island, mountainous and remote zip codes may have extra fees or be unavailable for delivery.

Why does it take so long to receive my furniture order?

Nothing is pre-made.  When your order arrives at the factory is when the artisans get the wood and start building your Leather Furniture Questions furniture based upon your specifications of leather, stitching, nail trim, wood finish, seat cushions, reclining options, etc.  Our handmade furniture takes time and expertise to make a beautiful piece of furniture that you will enjoy for years to come.  Here are some of the specialists who will produce your leather furniture: frame maker, spring installer, padding and cushion installer, leather marker, cutter, sewer, upholsterer, trimmer, brass nailer, wood carver, wood finisher, and inspector. Each of these individual crafts people have signed their name with pride and knowledge that they are personally responsible for pleasing you and continuing the tradition of quality found in American made leather furniture.

Unlike other furniture companies, we do not use freight transportation with curb-side delivery.  The reason is that freight delivery transfers the furniture many times from truck to terminal to truck until it reaches your destination, and transfers potentially cause damage.  Instead, we use a proven white glove delivery service who inspects your furniture when they put it on their truck in High Point, NC and it does not leave the truck until it is in front of your home, when they bring it into your home and place it where you want it.  This service takes a little longer but eliminates any damage during transportation and delivery, plus it’s very nice to have your furniture brought into your home.

What if there is a shipping problem?

Please see our shipping and delivery information if there is a problem. Leather Furniture Questions  We rarely have shipping problems because we do not use a freight truck delivery service with curb-side delivery as these expose your furniture to problems by transferring your furniture many times between trucks and terminals until it reaches your location, plus freight deliveries are not furniture delivery specialists plus no one enjoys receiving their expensive furniture at the curb.  We use a furniture specialty, residential in-home white glove delivery service who takes pride in their furniture deliveries which eliminates delivery problems. We have years of experience with furniture deliveries and we believe we provide the best delivery service possible to eliminate problems.

What is your return policy?

You may return non-customized orders, see the return policy here.  We do provide large and expensive orders that are handmade custom to your order specifications, therefore our policies protect both the customer, manufacturer and retailer.

What if I don't want it once I receive it?

Leather Furniture Questions

We recommend that you measure your area to ensure the furniture fits appropriately in the room, and can make it through the room entrance way upon delivery.  We also recommend that you take your time and ensure that this is the furniture you desire.  All of our leather furniture is handmade custom to your order specifications (such as the leather type/color, nail trim, stitching, cushions, wood finish) therefore, we are unable to provide order changes, cancellations or returns once production is scheduled.  Please see our return policy.

Have you had any complaints against your company?

BBB 21 year A+ Rating
We have been serving customers since 1999. During these past 21 years we had 1 complaint which we quickly resolved to the customers satisfaction, and we are very proud of that accomplishment. In 2004 we, Leather Furniture USA became accredited with the Better Business Bureau, which registers, monitors and reviews customer complaints. With our track record we have earned an A+ rating from the BBB, click here to see our 21 year A+ rating and the BBB 13 point rating system.

How do I care for my leather furniture?

Our leather furniture manufacturers recommend following these tips for leather care.

Do you have a store near me?

Our manufacturers may have other high end leather furniture retail stores in your area.  We recommend calling your local high end retail leather furniture store to see if they have the furniture you are looking for, or contact us and we may be able to help locate a store near you.

What security and privacy do you provide with my information?

We strive to provide the industry best practices with our website security and your information privacy, see our privacy policy here.  We do not sell, lease or make available your personal information.

Do you sell to the trade (designers, architects)?

Yes, please contact us with your proper documentation and we’ll work with you the best we can.


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Leather Furniture USA