Comfort Design Furniture Warranty
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Made in Asheboro, North Carolina
Comfort Design Furniture specializes in making the finest made-to-order stationary and motion leather furniture available. Only the best materials available are used in the hand-made construction by skilled craftsmen and American artisans. Everything is made in America, not just assembled in America.
Shoppers may customize their furniture for individual expression by selecting the leather hide to be used on their furniture. They may also select the exposed wood finish color and the nail head trim for a custom design all their own. Discerning tastes will appreciate the diverse selection of Comfort Design Furniture. Durable and fashionable, every sofa and chair is built with a keen eye for detail. Additionally, rather than building furniture based upon cost-cutting straight edge frames, Comfort Design’s sleek curves sustain the unique design integrity that defines them.
All good quality begins with a strong foundation. Therefore, in our motion furniture we use steel to tie our hardwood frames together, steel seat boxings to ensure the long life of our springing system and our reclining mechanisms are made, not merely assembled, in the USA. We use the best high resiliency cushioning available and completely cover the furniture in premium top grain cow hide. Split leathers and vinyl’s are never used.
We combine state-of-the-art manufacturing with a tradition of meticulous, hand-built detail to produce beautiful and long-lasting custom-designed furniture. One-of-a-kind furniture pieces that can be passed on from generation to generation. Comfort Design is committed to providing the finest leather furniture available.
Comfort Design is a proud supporter of the Upholstered Furniture Action Council and certifies that this upholstered furniture is made in accordance with the new, improved UFAC methods, designed to reduce the likelihood of furniture fire from cigarettes. Comfort Design Furniture is in compliance with the requirements of the Airborne Toxic Control Measure for Formaldehyde Emissions From Composite Wood Products enacted by the California Air Resources Board. As standard business practice Comfort Design meets these voluntary industry requirements.
Comfort Design Furniture is a stand alone, wholly owned subsidiary with the backing of Klaussner Home Furnishings. Klaussner, is a family owned business with over 2,000 employees and has been manufacturing quality constructed furniture for more than 35 years.
Comfort Design Furniture MANUFACTURERS Limited Lifetime WARRANTY
Comfort Design Furniture warrants to the original residential (non-rental) purchaser located within the contiguous states of the USA, that their seating products will be free from defects in workmanship for a limited lifetime under normal useful life of the product under normal household use and conditions. The specific areas covered, under the limited lifetime warranty include the frame, seat and back springs, and manual recliner mechanism. Additional areas covered under this warranty include:
- Cushioning components: 5 years on Down Blend seat, 3 years on Posture Plush seat, 1 year on back pillows and arm pillows. Do not confuse normal softening that occurs in all foam with actual loss of resiliency. Cushions and pillows will conform to the user with use and aging. All fiber and fiber foam combinations should be fluffed regularly to retain even distribution of fibers.
- Leathers, zippers and stitching: 1 year
- Swivel/Rocker/Glider base: 1 year
- Electrical Motors (non-lift chair): 5 years
- Electrical Products (lift chair motors, hand controls, AC adaptors/transformers, battery pack, air pump): 1 year
- Sleeper Mechanism and springs: 1 year
- DreamQuest Mattress: 2 years – pro-rated less 10% starting 2nd year
- Memory Foam Mattress: 1 year
- Air Mattress: 3 years – during the second year, 10% of the replacement
cost of any defective mattress must be paid by the original residential retail purchaser, and 20% of the replacement cost must be paid during the third year.
- Filling including fiber and padding: 1 year
- All other components not covered above: 1 year
LEATHER WARRANTY – This warranty, on leather, does not include coverage for natural markings, wrinkling, stretching, variations in grain or color, or fading due to exposure to the sun, heat or lights, all of which are normal or natural characteristics that are not due to defects in materials or workmanship. Leather damage or failure due to chemical treatments applied by the retailer or consumer, heavy soiling, improper cleaning, spills (including, but not limited to, acid, dyes, wine, solvents, corrosive chemicals, ink, paint or body oils/fluids), cuts, burns or pet damage will void this warranty. Regarding leather protected top coats and how they are affected by consumers’ medications, hair products and lotions. Consumers who take medication – especially blood pressure medications might experience the protective finish coming off the leather where their neck, arms or hands touch the armrests and the seat backs where their heads rest. The same effect may appear if they have used an alcohol based hand sanitizer or hair products with chemicals. If this effect occurs, it is not covered by warranty and the consumer will need to contact a leather repair company and have the leather finish restored at their expense.
WARRANTY SERVICE – For up to 1 year after the purchase date by the original residential retail purchaser, the Manufacturer will either repair or replace (at its option) any product that has a defect in materials or workmanship covered by this Limited Warranty without charge. The original residential retail purchaser is responsible for delivery to and from the retailer, if necessary. If the applicable product warranty period continues for more than one 1 year, then after the initial 1 year, the Manufacturer will provide the replacement parts and materials, but the original residential retail purchaser will be responsible for all labor and shipping costs associated with the repair or replacement of the parts and materials.
All warranty claims and inspections must be coordinated and approved by the manufacturer prior to any repair work authorization. Please contact the furniture dealer, Leather Furniture USA at 800-603-7133, to facilitate a warranty claim. This warranty does not cover any evidence of damage incurred in transit, abuse of any kind, or conditions outside of normal residential use (non-rental). Due to leather variance, the manufacturer must reserve the right to repair or replace any part that is determined to be defective within the terms of the Comfort Design Furniture warranty period.
THIS LIMITED WARRANTY DOES NOT COVER SCRATCHES, DENTS, SNAGS, OR OTHER DAMAGE TO WOOD FLOORING, CARPET OR ANY OTHER TYPE OF FLOORING OR FLOOR COVERING. Please take care in the placement of your furniture, avoid sliding the furniture, and use floor protectors designed to protect your flooring and carpet. If floor protectors are applied by the Manufacturer, they may not prevent damage to your flooring or carpet.
THIS LIMITED WARRANTY DOES NOT APPLY TO RENTAL, BUSINESS, COMMERCIAL, INSTITUTIONAL, OR OTHER NON-RESIDENTIAL USES, OR TO ANYONE OTHER THAN THE ORIGINAL RESIDENTIAL RETAIL PURCHASER OR TO ANYONE OUTSIDE OF THE CONTIGUOUS STATES OF THE USA.
Leather Furniture USA