Damage due to shipping and delivery

The furniture manufacturer provides their products well packaged utilizing various methods to prevent damage or missing items during shipping. Every effort is made to ensure that the furniture is shipped and delivered by the most reputable and qualified freight carrying companies. Despite these precautions, damage and missing items somtimes happens. It is your responsibility to fully inspect your furniture upon delivery prior to the driver of the delivering service departs and describing any damage or missing items on the driver's delivery receipt.

If there is damage or missing items:

• It is the manufacturer's responsibility to safely ship the furniture without damage or missing items.
• It is the delivery service responsibility to deliver the furniture without damage or missing items.
• It is your responsibility to fully inspect the furniture upon arrival for any damage or missing items. Please detain the driver until this is completed.
• You will be required to sign the driver's delivery receipt, indicating your acceptance and receipt of the furniture. If there is damage to the furniture, no matter how minor, please describe the damage to the box and to the furniture, in detail, on the driver's delivery receipt prior to signing your acceptance. Obtain your copy of the delivery receipt from the driver. If this is not done then the manufacturer, delivery service, nor we are liable for any damage. Please retain the original box and packing materials for inspection or return.
• Take pictures of the damage, provide us with those pictures and a copy of the driver's delivery receipt that describes the damage. Upon receipt of this information we will have the damaged item repaired or replaced as quickly as possible.
• If items are missing please describe those missing items on the driver's delivery receipt. Obtain your copy of the delivery receipt from the driver. If this is not done then the manufacturer, delivery service, nor we are liable for missing items.
• Provide us with a copy of the driver's delivery receipt that describes the missing items. Upon receipt of this information we will have the missing items sent to you as quickly as possible.

Please click here to CONTACT US or call 800-603-7133 with any questions.

Leather Furniture USA since 1999
www.LeatherFurniture-USA.com